Considerations for Disabled Call Systems

There are two different kinds of disabled call system available to owners and users of commercial buildings. While their functionality and purposes may differ at their core they both provide assurance and assistance to disabled members of the public and facility owners.

Disabled toilet call systems

Importance of disabled call systems for wheelchair usersThese disabled persons call systems are found in toilet and bathroom facilities throughout commercial buildings or workplaces. These are pull-chord systems typically found in hotels and restaurants, supermarkets, healthcare facilities and office buildings. Much like nurse call systems, disabled person’s call systems are incredibly easy to install and can be integrated into existing 3rd party software.

Reassurance and safety

To ensure they are B58300:2009-compliant (the legal guidelines that ensure user safety), disabled call systems come with in-built reassurance, features that ensure users and building managers can be sure the best possible care is provided when it is required- and even when it is not. For example, in accordance with the legal requirements, all systems feature a light embedded in the ceiling that illuminates when the emergency chord is pulled. Equally, once an alarm is raised the systems can only be reset from the point of origin, rather than the remote indicator panel (any system that does not have these features would not be B58300:2009-compliant). This ensures no call is missed and that the user can be confident their alert is acknowledged, improving safety and duty of care.

To ensure safe operation and functionality at all time Wandsworth Group panels have been designed to be tamper proof, meaning they are impervious to sabotage, water damage and vandalism.

Disabled refuge system

The second major category of disabled call systems consist of two-way intercoms that allow disabled people to communicate with ground staff when there is an emergency, such as a fire alarm. These intercoms, placed at specific locations on each floor (much like a fire exit) allow individuals to alert security to their presence and need for assistance and if needed communicate with the emergency services. Buildings in which disabled refuge systems are commonly found include hotels and offices, hospitals, large residential buildings, roof terraces and multi level car parks.

Disabled refuge systems use cable wiring and it is important that these meet BS5839 fire regulation standards, Wandsworth recommend the use of suitably enhanced cable such as FP200 although the most suitable cable for each job may vary and should be arrived at via discussion with all relevant parties.

Much like disabled toilet alarms systems, refuge systems are quick to install and are low-impact, which means disruption is kept to a minimum.

More advanced systems will have brushed steel plates that are tamper and water proof, but also fit with the high-quality décor traditionally found in commercial buildings, restaurants hotels.

To find out more about Wandsworth Group’s disabled call systems you can download our brochures here: